Account Closure
You can close your account by navigating to My Account → Profile → Player Protection, where you’ll find the “Take a break” and “Self-Exclusion” options.
Once closed, and you will no longer be able to have activity.
If your account has been temporarily closed and you would like to know when it will become accessible again, please contact our customer support team here.
Please note: If your account was closed due to self-exclusion, it will remain inaccessible until the self-exclusion period you selected has expired.
Account Deletion
If you want to permanently delete your account and all associated personal data, you must submit a specific request for account data deletion.
To do this, visit our Privacy Notice page. Under section 7.2, you’ll find a table with a Delete option. Click on the Submit request button to register your request.
Please note: Requests to delete personal data are handled exclusively by our Personal Data Protection Officer. To proceed, you will need to send an email with your request as follows:
- from the email address stated in the account, to dpo-office-ro@betano.com
- the title of the e-mail must be: Deletion of data (username/username: xxxxx)
- its content must be concise: e.g. I request deletion of personal data associated with account xxxxx