Betano uses geolocation technology to prevent access from outside Romania, ensuring full compliance with local regulations and licensing requirements.
For this reason, the services of Betano Romania can only be used while you are physically present within the borders of Romania. If you are not located in Romania, our systems will detect your location and temporarily block access to the website.
What Happens When You Are Outside Romania
While you are outside Romania, you will temporarily not be able to:
- Access the Betano Romania website
- Log in to your account
- Use betting or casino services
At the same time:
- Your account was not deleted or modified
- Your account information remains intact
- Your balance is not affected
- Your account status remains unchanged
Traveling or Temporarily Abroad
If you are temporarily outside Romania (for example, due to vacation or business travel), your access will be automatically restored once you physically return to Romania and our geolocation systems verify your location.
You will then be able to resume using your existing account normally.
If You Have Moved to Another Country
If you have relocated to a different country but hold an account with Betano Romania, any review of your situation must be handled by Customer Support of Betano Romania, where your account is registered.
Support teams of other countries or brands cannot access or assist with Romania accounts.
Customer Support Reminder
For any account-specific questions, members must contact Customer Support of the country/brand where their account is registered.
Contacting Customer Support teams of other countries or brands may result in redirection without assistance, in line with compliance requirements.