The dispute resolution process and complaints can be summarized as follows:
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Customer Support:
If you have a dispute or complaint, please start by reaching out to our Customer Support team, through the communication channels provided on this page. -
Investigation and Response:
Our team will thoroughly review your complaint, gather any necessary information, and provide a response outlining their findings and a proposed resolution. This stage may involve ongoing communication to clarify details. -
Escalation to Regulatory Authority:
For serious concerns or unresolved disputes, you may contact the National Regulator for Gambling (ONJN), located in Bucharest, Sector 3, Strada Victoriei nr. 9.
Phone: +40 31.225.62.02 / +40 31.225.62.00
Email: office@onjn.gov.ro -
Legal Counsel:
If you have pursued all previous steps and remain unsatisfied with the outcome, you may wish to seek independent legal advice.
We recommend keeping detailed records of all communications, transactions, and supporting documents related to your complaint. Please allow adequate time for our team to investigate and respond thoroughly.