If you've enjoyed betting with bonuses, but noticed some bets didn’t count toward wagering requirements, here's why that might be.
To check if a bet was included in a bonus, go to My Account → Promotions → Active Promotions, or, for Missions, click the mission to view your progress.
Common reasons a bet may not count:
- Bet type: Certain bonuses may only consider single bets or accumulator bets, while other types of bets, such as system bets, may be excluded.
- Minimum odds: Bets must meet the minimum odds stated in the offer.
- Excluded markets: Certain sports or events may not qualify.
- Unsettled bets: Only settled bets count.
- Timeframe: Bets outside the bonus period won’t count.
- Opted-out bonuses: Once opted out, bets won’t contribute.
- Bonus-specific rules: Each offer has its own conditions, always check the terms.
If you still think your bet should have counted, our support team is here to help, through the communication channels available at the bottom of this page.