Need Help? Use our Contact Form on Betano Romania

We’ve replaced the email support channel with a new contact form, designed to give you faster, safer, and more efficient assistance.

Why switch from email to a contact form?

With the contact form, we can:

• Send your request directly to the right team.
• Reduce response times.
• Ensure a better overall experience for you.

How to use the contact form

It’s very simple! Just follow these steps:

1. Scroll to the bottom of the Help Center homepage or any article.
2. Click on the “Contact Form” icon.
3. The form will open. Fill in the following:
   • Your name and email address.
   • Select a category from the drop-down menu (e.g., bonuses, betting, casino, account, etc.).
   • Write your message with details about your question or issue.
   • Attach images or screenshots (optional but helpful for us to better understand your case).
     • Note: For data protection reasons, you should only upload your personal documents under the section Account → Profile → Verification Process.
       
4. Click “Submit Request.”

What happens after submitting the form?

• You’ll receive a confirmation email.
• Our team will review your request and respond via email as soon as possible.

Will the quality of support remain the same?
Absolutely! This change only improves the process—our support remains personalized, secure, and committed to solving your concerns.

Can’t find what you’re looking for?
Fill out the form, and our support team will respond as quickly as possible.
The more details you provide, the faster we’ll be able to help you.